Information Technology
Miscellaneous - Who do I contact for audio/visual assistance?
- Why am I not able to see the results that come in a new window when I use a computational biology program?
- My network configuration is fine but I am not able to connect to the internet? Students
Who do I contact for audio/visual assistance?
You can send an e-mail request to helpdesk@kgi.edu or you can telephone the helpdesk at x70387 or (909)607-0387. We are located in room 118 and 120 in building 535. Why am I not able to see the results that come in a new window when I use a computational biology program?
If you have installed a pop-up blocker on your computer, you may need to turn it off to see the results that are being displayed in a new window. My network configuration is fine but I am not able to connect to the internet?
If you have a personal firewall for example 'ZoneAlarm' (ZoneAlarm is designed to protect your DSL- or cable-connected PC from hackers. This program includes four interlocking security services: a firewall, an application control, an Internet lock, and Zones. The firewall controls the door to your computer and allows only traffic you understand and initiate. The application control allows you to decide which applications can and cannot use the Internet. The Internet lock blocks Internet traffic while your computer is unattended or while you're not using the Internet, and it can be activated automatically with your computer's screen saver or after a set period of inactivity. Zones monitor all activity on your computer and alert you when a new application attempts to access the Internet) installed, you may need to turn it off.
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